Terms of service

Terms & Conditions

Welcome to Ravia, operated by Parth Enterprises. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing or using Ravia.in, you agree to comply with these Terms, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these Terms, please discontinue using our website.

About Ravia

Ravia is an Indian online store offering premium-quality handbags, sling bags, backpacks, laptop bags, tote bags, trolley bags, travel bags, wallets, and fashion accessories. We are committed to providing stylish, durable, and affordable products along with a secure and seamless shopping experience.

Eligibility to Use Our Website

By using our website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and up to date.

  • You will use this website only for lawful purposes.

Products & Pricing

We make every effort to ensure that product descriptions, specifications, pricing, images, and availability are accurate.

However, we reserve the right to:

  • Correct pricing or typographical errors.

  • Update product information without prior notice.

  • Change or discontinue products at any time.

  • Limit product quantities.

  • Refuse or cancel orders when necessary.

Product images are provided for illustration purposes. Minor variations in color may occur due to screen settings, lighting conditions, or photography.

Orders & Order Acceptance

All orders placed on Ravia.in are subject to verification and acceptance.

After placing an order, you will receive an order confirmation via email or SMS/WhatsApp. This confirmation acknowledges receipt of your order and does not guarantee acceptance.

We reserve the right to cancel or refuse an order if:

  • The product is unavailable.

  • Incorrect pricing has been displayed.

  • Fraudulent or suspicious activity is detected.

  • Customer information is incomplete or inaccurate.

  • Payment verification fails.

If your order is cancelled after payment has been successfully received, the applicable refund will be processed according to our Refund Policy.

Payments

We accept secure online payments through trusted third-party payment gateways.

By placing an order, you confirm that:

  • The payment information provided is valid and accurate.

  • You are authorized to use the selected payment method.

  • You agree to pay the total amount displayed during checkout, including applicable taxes and shipping charges.

We do not store or have access to your complete payment card information.

Shipping & Delivery

Orders are processed within our standard processing time and shipped through trusted courier partners.

Estimated delivery timelines may vary depending on:

  • Delivery location

  • Courier operations

  • Public holidays

  • Weather conditions

  • Government restrictions

  • Other unforeseen circumstances

While we strive for timely delivery, Ravia cannot be held responsible for delays caused by third-party logistics providers.

Order Cancellation

Orders may only be cancelled before they are processed for dispatch.

Once an order has been packed or shipped, cancellation requests cannot be accepted.

To request cancellation, please contact our customer support team as soon as possible.

Returns & Exchanges

Please review product descriptions, specifications, dimensions, colors, and images carefully before placing an order.

Unless otherwise stated, products purchased from Ravia are not eligible for return or exchange due to:

  • Change of mind

  • Incorrect product selection by the customer

  • Personal preferences

  • Colour variations caused by display settings

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Your request should include:

  • Order Number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • A brief description of the issue

Claims submitted after 48 hours may not be eligible for review.

Approved claims will be resolved in accordance with our applicable policies.

Promotional Offers & Discount Codes

Discounts, promotional offers, and coupon codes:

  • Are subject to specific terms and conditions.

  • Cannot be combined unless explicitly stated.

  • May be withdrawn or modified without prior notice.

  • May be cancelled in cases of misuse or fraudulent activity.

Intellectual Property

All content available on Ravia.in, including but not limited to:

  • Logo

  • Brand name

  • Product photographs

  • Graphics

  • Website design

  • Product descriptions

  • Text

  • Icons

  • Images

is the exclusive property of Ravia by Parth Enterprises and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

User Conduct

You agree not to:

  • Use the website for unlawful activities.

  • Attempt unauthorized access to our systems.

  • Upload viruses, malware, or malicious software.

  • Interfere with website security or functionality.

  • Violate any applicable laws or regulations.

Violation of these Terms may result in suspension or termination of access.

Limitation of Liability

To the maximum extent permitted by law, Ravia shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

Force Majeure

Ravia shall not be responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Government restrictions

  • Pandemics

  • Labour strikes

  • Technical failures

  • Transportation disruptions

Privacy

Your use of Ravia.in is also governed by our Privacy Policy, which explains how we collect, store, process, and protect your personal information.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon publication on this page. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Nagpur, Maharashtra, India.

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