Store Policy
Terms & Conditions
Effective Date: July 2026
Last Updated: July 2026Welcome to Ravia.in, operated by Parth Enterprises ("Ravia", "we", "our", or "us").
These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.
1. About Ravia
Ravia is an Indian lifestyle brand offering a curated collection of handbags, sling bags, backpacks, laptop bags, trolley bags, travel bags, wallets, and other fashion accessories designed for everyday use.
2. Eligibility
By placing an order on Ravia.in, you confirm that:
You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information you provide is accurate, complete, and up to date.
You are legally capable of entering into a binding agreement.
3. Product Information
We strive to ensure that all product descriptions, specifications, dimensions, pricing, and images displayed on our website are accurate.
However:
Product colours may vary slightly due to screen settings, lighting, and photography.
Minor variations in stitching, texture, finish, or hardware may occur during manufacturing.
Product dimensions may vary slightly due to manual measurement.
Such minor variations do not constitute a manufacturing defect.
4. Orders
All orders placed through Ravia.in are subject to acceptance and availability.
We reserve the right to:
Accept or decline any order.
Cancel orders due to pricing errors.
Cancel orders because of stock unavailability.
Cancel orders where fraudulent activity is suspected.
Request additional verification before processing an order.
If your order is cancelled after payment has been received, the eligible amount will be refunded using the original payment method, unless otherwise agreed.
5. Pricing
All prices displayed on our website are in Indian Rupees (INR).
Prices may change without prior notice.
The price applicable at the time your order is successfully placed will be considered final.
Promotions, coupons, and discounts cannot be applied retrospectively after an order has been confirmed.
6. Payments
We accept secure online payment methods made available during checkout.
Your order will be processed only after successful payment authorization.
Ravia does not store your complete payment card details.
7. Shipping & Delivery
We aim to dispatch orders as quickly as possible.
Delivery timelines displayed on the website are estimates only and may vary due to:
Courier delays
Weather conditions
Public holidays
Remote delivery locations
Operational disruptions beyond our control
Customers are responsible for providing a complete and accurate shipping address.
Ravia is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
8. No Return & No Exchange Policy
Please Read Carefully
At Ravia, we maintain a No Return and No Exchange Policy for all purchases unless otherwise required under applicable law.
Before placing your order, we encourage you to carefully review:
Product descriptions
Product dimensions
Product images
Colours
Specifications
Orders cannot be returned or exchanged for reasons including, but not limited to:
Change of mind
Colour preference
Style preference
Incorrect size or selection made by the customer
Personal dislike after delivery
Please make your purchase carefully.
9. Damaged or Incorrect Product
If you receive:
A product damaged during transit, or
A product different from what you ordered,
please contact our customer support within 24 hours of delivery.
To help us investigate your claim, please provide:
Order number
Clear photographs of the outer package
Clear photographs of the product
An unboxing video (strongly recommended)
An unboxing video greatly assists in verifying transit-related issues. Claims will be assessed based on the information and evidence provided.
Approved claims will be resolved in accordance with our internal review process and applicable consumer laws.
10. Order Cancellation
Customers may request cancellation only before the order has been processed or dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
Ravia reserves the right to cancel any order before dispatch for reasons including inventory issues, payment verification, pricing errors, or suspected fraudulent activity.
11. Intellectual Property
All content available on Ravia.in, including but not limited to:
Logos
Brand name
Product photographs
Graphics
Designs
Icons
Videos
Text
Website layout
is the intellectual property of Parth Enterprises / Ravia and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
12. User Conduct
You agree not to:
Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Distribute malicious software or harmful code.
Interfere with website functionality.
Misuse or copy website content.
Violation of these terms may result in suspension of access and appropriate legal action.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Ravia shall not be liable for any indirect, incidental, special, or consequential damages arising from:
Use of the website
Delay in delivery
Temporary website unavailability
Product misuse
Events beyond our reasonable control
Nothing in these Terms is intended to limit any rights that cannot legally be excluded under applicable consumer protection laws.
14. Privacy
Your privacy is important to us.
Information collected through Ravia.in is used for:
Order processing
Customer support
Order updates
Service improvements
Legal compliance
For detailed information, please refer to our separate Privacy Policy.
15. Force Majeure
Ravia shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, pandemics, government actions, strikes, transportation disruptions, or other unforeseen circumstances.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered place of business of Parth Enterprises, unless otherwise required by applicable law.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect operational, legal, or regulatory changes.
The updated version will be published on this page with the revised "Last Updated" date.
Continued use of the website after such updates constitutes acceptance of the revised Terms & Conditions.
18. Contact Us
If you have any questions regarding these Terms & Conditions or your order, please contact us through our official customer support channels listed on Ravia.in.
We are committed to providing timely assistance and a transparent shopping experience.
Checkout Notice
NO RETURN • NO EXCHANGE
By placing an order on Ravia.in, you acknowledge that you have read and accepted our No Return and No Exchange Policy. Please review product descriptions, images, specifications, and dimensions carefully before completing your purchase.
If you receive a damaged product during transit or an incorrect item, please contact us within 24 hours of delivery with your order details and supporting evidence so that we can review your request.